Legal Policies

Refund Policy

At SAMFORT CONSULTANT AND TRAVEL LTD, we are committed to maintaining the highest standards of transparency and professionalism in all our services. This Refund Policy outlines the specific circumstances under which refunds may be considered, how they are processed, and what limitations apply. By engaging with our consultancy, you agree to abide by this policy in line with both Nigerian laws and international business practices.

1. Consultancy and Service Fees

All consultancy and advisory service fees are non-refundable once services have been rendered or commenced. These fees cover professional consultation time, administrative work, and operational costs.

2. Travel Services (Flights, Hotels, Tours)

Refunds for travel bookings are subject to the policies of airlines, hotels, or tour operators. We assist clients with refund requests, but final decisions rest with the provider. Non-refundable tickets cannot be refunded under any circumstance.

3. Visa Processing and International Institutions

Visa application fees paid to embassies, consulates, universities, or professional institutions are strictly non-refundable, regardless of the outcome. Our service fees are also non-refundable once processing has begun.

4. Overpayments and Duplicate Transactions

Any accidental duplicate or excess payment will be fully refunded within 14 working days after verification.

5. Client Cancellations

If a client cancels before processing starts, a partial refund may be granted after deducting administrative costs. No refunds will be made after documents are submitted to embassies, institutions, or providers.

6. Services Involving International Institutions

For services like admissions, scholarships, or certifications, fees paid to institutions follow their policies. Our consultancy fee remains non-refundable once processing begins.

7. Refund Processing Timeline

Approved refunds are processed within 14–21 business days. International refunds may take longer depending on banks or service providers.

8. Non-Refundable Circumstances

• Unsuccessful visa applications.
• Client’s failure to provide documents.
• Third-party delays or force majeure events.
• Services already delivered partially or in full.

9. How to Request a Refund

Email: info@samfortconsult.com | Tel: +2348138107576, +2348131692261. Requests must include proof of payment, reason for refund, and supporting documents.

10. Governing Law

This Refund Policy is governed by the laws of the Federal Republic of Nigeria and aligned with international business practices.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

• Personal data: name, contact information, date of birth, passport details.
• Financial data: billing address, payment details (processed securely).
• Academic/professional documents for visa and admission services.
• Website usage data collected via cookies and analytics.

2. Use of Information

We use information to provide consultancy services, process applications, communicate with clients, and improve our services. Data may also be used for marketing with client consent.

3. Sharing of Information

We may share your data with embassies, airlines, universities, payment processors, or legal authorities as required. We do not sell or rent personal data to third parties.

4. Data Security

We implement encryption, restricted access, and secure storage systems to protect client information. Clients are also encouraged to safeguard their own login credentials.

5. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

Clients may request access, correction, or deletion of their personal data. Marketing communications can be opted out of at any time.

7. Contact

For privacy concerns, email: info@samfortconsult.com | Tel: +2348138107576, +2348131692261.

Terms & Conditions

These Terms govern your use of our website and services. By engaging with SAMFORT CONSULTANT AND TRAVEL LTD, you agree to the following:

1. Services

We provide consultancy in education, business, travel, and visa processing. While we guide clients, final decisions (visa approvals, admissions, tickets) rest with third-party institutions.

2. Payments

All service fees must be paid in full before processing begins. Fees are quoted in Nigerian Naira unless otherwise stated. International clients may pay in USD, GBP, EUR, or other accepted currencies.

3. Refunds

Refunds are subject to our Refund Policy. Clients should review this carefully before requesting services.

4. Client Responsibilities

• Provide accurate and complete documents.
• Comply with applicable laws and regulations.
• Understand and respect third-party requirements (e.g., embassies, institutions).

5. Limitations of Liability

SAMFORT CONSULTANT is not liable for visa refusals, flight cancellations, or delays caused by third parties. We are not responsible for losses resulting from inaccurate or incomplete client information.

6. Intellectual Property

All content, branding, and materials of SAMFORT CONSULTANT AND TRAVEL LTD are protected. Unauthorized use is prohibited.

7. Changes to Terms

We reserve the right to amend these terms. Updates will be posted on this page.

8. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria and aligned with international business practices.